The following access guide includes all accessible information for the Tottenham Hotspur Stadium during the Oct 8 and Oct 15 NFL London Games.
TICKETING:
Tottenham Hotspur stadium provides suitable accessible seating for wheelchair access and ambulant access with companion seating and space to accommodate service animals.
To access any available seats, please register your details via this form.** Once submitted, Ticketmaster or the NFL will be in touch within 72hrs to confirm you are now able to book, subject to availability. If you have any questions prior to the game for accessible seats or relocation, please contact Ticketmaster HERE.
We have a limited number of accessible seats available so please purchase accessible seating when you order your tickets. All tickets for accessible seating are subject to availability and are on a first-come, first-serve basis.
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TRANSPORT & PARKING:
Public Transport
Please reference the TFL website for detailed accessibility information and to plan your accessible journey in advance. https://tfl.gov.uk/transport-accessibility/
The stadium is accessible by four local train stations:
- White Hart Lane Station (step-free to platform) 5 min walk, London Overground
- Northumberland Park Station (step-free to platform) 10 min walk, National Rail
- Tottenham Hale Station (step-free to train to the Victoria line)- 25 min walk, London Underground Victoria line, National Rail
- Seven Sisters Station (no step free access) 30 min walk, London Underground Victoria line, London Overground
All the routes from the stations to the stadium are accessible. Wayfinding signage has also been installed on major routes from all stations.
All TFL buses are fully accessible. Please check TfL website or app to confirm step-free access to platforms or trains.
Drop-off/Pick-up Points
We advise you do not travel to the venue via car. Local road closures will be in place around the Stadium on Gameday and you will not be able to drop-off or pick-up in these areas.
STADIUM FACILITES:
The Tottenham Hotspur Stadium is designed as truly an inclusive building, showcasing best practice in stadia design. Kindly review the following information, as it may differ slightly from the details posted online with the Hotspur stadium accessibility information.
TICKET OFFICE
The home ticket office is located at Paxton House, to the North-West of the Stadium, and has level access. The Paxton House ticket office counters are lowered and fitted with induction loops.
NFL SHOP
The NFL Shop is located on the High Road and has the following accessible facilities.
- Multiple lifts to navigate between the shop levels
- Large wheelchair accessible changing room
- 1 Changing places toilet
- 1 Accessible toilet
- Managed queuing system on match-days
- Shop tills 2, 10 and 17 are fitted with hearing loops.
ACCESSIBLE ENTRANCES
The Stadium has four dedicated accessible entrances (Entrances 1, 5, 13 and 17) All entrances are served by multiple lifts transporting fans to the viewing areas. Each will be stocked with a minimum of the following accessible facilities and equipment:
- Audio commentary headsets
- Wheelchairs
- Headphones
- Induction loops
- Dog bowls available for service animals
Entrance 11A is an accessible entrance only. Unlike the others, it is not at street level and does not have the extra accessible equipment.
LIFT POLICY
Please note that the use of these lifts is restricted to guests with a disability and their companion. Access to lifts for all other fans will be at the discretion of our stewards should there be available capacity.
ACCESSIBLE RESTING AREAS
Accessible priority seating is provided in the west, north and east gathering areas of the concourses. Area is exclusively for fans with disabilities, older persons, pregnant, temp. injured.
TOILETS AND CHANGING PLACES
Ambulant accessible toilets are available in each of the public toilets throughout the stadium. A small number of accessible toilets are fitted with baby changing facilities, but the vast majority are dedicated toilets.
There are 66 separate accessible toilets throughout the stadium, each have the following facilities:
- Radar Key access (available with Access Stewards)
- Grab rails by the toilet and sink
- Mounted flushing lever
- Backrest
- Full-length mirror
- Emergency assistance alarm fitted to floor level
- There are three Changing Places facilities across the site. Two in the stadium, one in the East Atrium and one next to block 105 in the West Stand, and one more in the Tottenham Experience. Each facility includes the following:
- Radar Key accessible (available with Access Stewards)
- Grab rails by the toilet and sink
- Mounted flushing lever
- Backrest
- Full-length mirror
- Emergency assistance alarm fitted to floor level
- Bench
- Hoist
- Shower and shower curtain
- Non-slip floor
- Sanitation bins
ASSISTIVE SERVICES
Fans wishing to use any of the following services may visit one of the Accessible Entrances (1, 5, 13 and 17) to sign out or ask further questions.
VISUALLY IMPAIRED
Audio descriptive commentary is available to fans via the use of a receiver and headset. Equipment can be signed out from the Accessible entrances (1, 5, 13, 17). Equipment must be returned in the same condition as it was in when signed out and to the entrance from where it has been signed out.
ACCESSIBLE HEARING DEVICES
The seating area within the stadium is fully covered by a radio-based assistive hearing system.
The system is designed for fans who have Telecoil hearing aids, with the 'T' setting. The system allows fans of varying hearing impairments access to audio descriptive commentary.
Fans wishing to use this service must sign out a headset from one of our Accessible Entrances (1, 5, 13 or 17). Equipment must be returned in the same condition as it was in when signed out and to the entrance from where it has been signed out.
Hearing loop systems are also fitted into every catering kiosk as selected kiosks in the Tottenham Experience.
BSL and Deaf Interpreters will be live for the anthems and half-time performances.
CLOSED CAPTIONING will be available on the video content and for public announcements.
SENSORY
One of the major barriers for individuals with sensory needs is sensitivity to overstimulation and noise, which is expected to be part of the game environment. Sensory bags, equipped with items that can help lessen sensory overload, will be available for fans to use and take home at no additional cost. Sensory kits are available in the Sensory Suite or from the accessible entrances (1, 5, 13, 17).
A Sensory Suite is located in the North Stand, block 416, and offers a comfortable and calming environment for fans on the autistic spectrum or with sensory impairment conditions to watch the game, complete with a tactile wall, a bubble tube and several other pieces of sensory equipment. We ask that you request game tickets in block 416 if you need access to the Sensory Suite, you may submit a request here.
SERVICE ANIMALS
Service animals (dogs trained to perform work/do tasks for a fan because of a disability) and service animals in training are permitted and may accompany fans with a disability in all public areas of the stadium (where other fans are permitted). There are two service animal relief areas onsite, one outside entrance 11 near the North Stand and another in the South Stand. Access to either facility is given on request by the access team.
If you are bringing a service animal, please provide this information when you purchase your tickets to ensure accessible seating is available.
ADDITIONAL RESOURCES
ACCESSIBILITY SERVICE CONTACT: access@tottenhamhotspur.com
Access Stewards are located throughout the stadium and are dressed in purple tabards.
We are committed to ensuring that all fans have an enjoyable and accessible experience at Tottenham Hotspur Stadium. If you have any questions or require assistance during your visit, please do not hesitate to reach out to our staff or use the provided resources.
