SUPER BOWL LVIII EXPERIENCE PRESENTED BY TOYOTA ACCESSIBILITY GUIDE
By clicking below, you can navigate directly to items included within each category:
GENERAL ACCESSIBILITY INFORMATION
Is there accessible parking at the Super Bowl Experience presented by Toyota? If so, where?
Yes, there will be dedicated accessible parking available at the Mandalay Bay Garages for fans who have a valid/current accessible parking placard. Accessible parking at Mandalay Bay Garages will be on a first come first served basis. Please refer to the Super Bowl Week Transportation page, https://www.nfl.com/super-bowl/event-info/transportation , for more information regarding location, pricing, and more.
Is there an accessible entrance to access the Super Bowl Experience presented by Toyota?
All entrances at Super Bowl Experience in the Mandalay Bay South Convention Center are accessible.
Are there Mothers Rooms onsite for nursing mothers attending?
Yes, during the hours of Super Bowl Experience presented Toyota there will be a Mother's Rooms located at the main Fan Services Hub just inside Ticket Scan. Additional privacy can be found at the First Aid Stations next to the Clinic Field in Bayside F or the 40 Yard Dash in Bayside C.
What services are offered for fans with sensory needs?
- Special Quiet Hours: For the first time ever, the NFL will be hosting sensory hours for those interested on Thursday, February 8, from 1pm – 3pm local time. Sensory hour will include dim lighting and a low noise environment. Sensory Hours are dedicated to providing a comfortable and enjoyable experience for individuals with sensory sensitivities. Where possible overhead lights will be dimmed or softened, and flashing or strobe lights will be avoided. Overall sounds will be reduced including softer music levels and limited announcements. Guests participating in the sensory hours are welcome to stay for the public session beginning at 3 PM. Please note: that the lighting and sound production will change for the public window.
If you are outside of the Ticket Scan area of the Super Bowl Experience, First Aid stations are an alternative option for a quiet space. - Quiet Areas: KultureCity will be on site in Bayside E of Mandalay Bay South Convention Center for each day of Super Bowl Experience presented by Toyota. Onsite they will be equipped with trained volunteers, sensory bags, and more for families and individuals who have sensory needs. Sensory
bags, equipped with noise canceling headphones, fidget tools, and verbal cue cards will be available for fans to use and take home at no additional cost. - Additional KultureCity Offerings: If you or an individual in your party experience challenges with sensory regulation, please visit KultureCity to receive a wristband that allows staff and security to recognize individuals who may need additional assistance. This wristband will give the individual access to the SBxtra line at every game/activity offering SBxtra priority access. The KultureCity wristband does NOT provide SBxtra access to the Vince Lombardi Trophy or the Autograph Stage.
Are there accessible restrooms?
Yes, accessible restrooms are available throughout Allegiant Stadium.
Video Captioning
As a service to our guests who are deaf or hard of hearing, throughout the Super Bowl Experience presented by Toyota there will be caption-enabled content available on all screens with available content.
Does the Super Bowl Experience presented by Toyota provide food options for special dietary needs?
Outside food and drink is not allowed inside the Mandalay Bay South Convention Center unless a fan has special medical dietary restriction.
A fan requiring insulin, or an EPI pen can bring his or her medically necessary materials and medications provided all medicine has a prescription label with the fans name. Out of concern for the event staff and volunteers who handle the trash, fans should dispose of medical waste and syringes in the proper disposal located at the First Aid locations (see the First Aid locations on our event site maps located on OnePass). Guests should not dispose of these items in other trash bins at the festival.
Food vendors at Super Bowl Experience will have Vegan, Vegetarian, and GF options available. We will have full menus at Fan Services counters.
Are service animals allowed at Super Bowl Experience presented by Toyota? Other animals?
Service animals (dogs, and in some cases, miniature horses trained to perform work/do tasks for a fan because of a disability) and service animals in training are permitted into the Mandalay Bay South Convention Center for Super Bowl Experience and may accompany fans with a disability in all public areas (where other fans are permitted).
For fans within the South Convention Center there will be a designated area for service animals to relieve themselves without exiting the secure perimeter. Please visit the Fan Services Counter near the Vince Lombardi Trophy, just to the right after Ticket Scan. A member of our Fan Services Team will escort you and your service animal outside for relief and then back into the event. The animal can relieve itself in the bushes/green area against the building to remain in secured perimeter.
However, other animals, including household pets and emotional support animals will not be admitted.
MOBILITY ASSISITANCE
Fans with Mobility Disabilities
Super Bowl Experience presented Toyota is fully accessible for all wheelchairs and mobility devices, ensuring a welcoming experience for everyone. Wheelchairs (manual or power-driven) and three or four-wheeled scooters are allowed only for use by fans with disabilities. Powered mobility devices may only be charged at the Mobility Services Counter in the lobby. Fans should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20-amp circuit.
Is there a mobility or wheelchair service available?
Fans can request a manual wheelchair rental while they are visiting the Super Bowl Experience presented Toyota from the Mobility Services desk, located inside the main fan entry. You must provide your Driver's License to secure a rental. Rentals may be requested and must be returned to the Mobility Services desk during the following times: Wednesday, Thursday, Friday 3:00 pm – 10:00 pm and Saturday from 10:00 am – 10:00 pm. Rentals are available first come first served.
Accessible Viewing Areas
All stages and platforms have accessible ramps and lifts There will be accessible ramps and lifts for all stages and platforms within the Super Bowl Experience presented by Toyota.
CONTACT INFORMATION
How do I contact Mobility Assistance during the event?
If you have questions or need mobility assistance during the event, fans can go to the Mobility Assistance counter in the Super Bowl Experience Main Entrance Lobby for answers to questions related to the Accessibility Program, related information, wheelchair rental, and a power outlet for recharging power wheelchairs. Fan Services will also be able to communicate with Mobility Services when necessary. The Mobility Hotline will also be available during the event by calling 888-745-1455.
Is there a mobility services contact?
Yes, for questions prior to the start of the Super Bowl Experience presented by Toyota on Wednesday, February 7, contact mobility assistance by email, superbowlada@gmail.com or by phone 888-745-1455
Please note, if you require assistance or have a question during Super Bowl Experience presented by Toyota on February 7 – February 10, the email will not be monitored only contact the Mobility Hotline by phone at 888-745-1455.
