NFL Mexico City Game - Frequently Asked Questions

Published:
Mexico City FAQ

GENERAL INFORMATION

What time do gates open for ticketholders for the Vikings vs 49ers game on November 22 at Banorte Stadium?

Gates will open at 3:30 pm local

Kickoff to the game  is at 7:20 pm local and all fans should be in their seats by 6:45pm local. 

What are the attractions outside Banorte Stadium for ticketholders?

Attractions for game ticketholders at Gameday Experience include NFL Shop exclusive merchandise, interactive games, NFL partner activations, photo opportunities with the Vince Lombardi Trophy and all 60 Super Bowl Rings and food & beverage for purchase.

Which gate do I enter at Banorte Stadium?

Security screening and ticket scan occurs at (2) main fan entries; one outside of the East plaza by the train, and the other outside of the West plaza within the West parking lot. Fans may use either of the security screening checkpoints to access the stadium campus.

Once inside the Stadium Campus and heading to your seat, follow signs to the Tunnel or Ramp number shown on your ticket. You must access the proper Tunnel or Ramp number before proceeding to your section, row and seat.  

For the fastest entry experience, download your ticket in the OnePass app prior to arriving to the stadium.

Are minors permitted without an adult? 

No. Fans under 18 must stay with a responsible adult aged 18 or older at all times, including when entering and leaving the stadium.

Children aged 2 and older need their own ticket.

I don't have a game ticket, can I come to enjoy the activities outside Banorte Stadium?

No, non-ticketholders will NOT be permitted access to the stadium grounds.

For city activations that do not require a game ticket, please visit the following city activations and download the NFL OnePass app for all information:

  • Barrio NFL (only registration on NFL OnePass is required):

    • November 18th: 12:00 PM – 18:00 PM

    • November 19th: 12:00 PM – 18:00 PM

    • November 20th: 10:00 AM – 14:00 PM

    • November 21st: 12:00 PM – 18:00 PM

    • NFL Lucha Libre Showcase (Noche de Cascos y Máscaras)

      NFL Club Events

      San Francisco 49ers:

      Event Name: 49ers Watch Party

      • Date: November 15
      • Time: 1pm - 5pm
      • Location: PG BBQ
      • Description: 49ers hosted Watch Party with live broadcast, bubble head, giveaways, and talent appearances (~1,000 fans).

      Event Name: 49ers Taquería Takeover

      • Location: Tacos Atarantados Palmas
      • Date: November 16
      • Time: 6pm - 9pm
      • Description: Celebrate football and Mexican flavor with 49ers alumni appearances, team-themed branding throughout the venue, and an exclusive 49ers-inspired tacos.

      Event Name: 49ers Official Game Watch Party

      • Location: PG BBQ
      • Date: November 22
      • Time: 5pm - 11pm
      • Description: A 49ers-themed watch party that brings fans closer to the Mexico City Game action, with opportunities to win giveaways.

      Minnesota Vikings:

      Event Name: Vikings House

      • Location: Liverpool Polanco
      • Date: November 21
      • Time: 5pm - 8pm
      • Description: A welcoming home base where local Vikings fan clubs, traveling fans, season ticket members, partners and non-NFL fans celebrate football together.

      Event Name: Vikings House

      • Location: Liverpool Polanco
      • Date: November 21
      • Time: 11am - 5pm
      • Description: Lively pregame celebration that builds excitement for Sunday’s game! Showcase the brand in an NFL tailgate experience. Vikings talent appearance.

      Denver Broncos:

      Event Name: Broncos CDMX Watch Party vs. Raiders

      • Date: November 22 (1:00pm)
      • Location: Sports & Chips Coyoacan (Mexico City)
      • Description: The Broncos and their Mexico City Fan Club will host a CDMX watch party around the Mexico City Game. Features exclusive giveaways, photo opportunities, prize drawings, and more.

      Kansas City Chiefs:

      Event Name: Chiefs House

      • Date: November 20-21
      • Location: Glashaus (Mexico City)
      • Description: The official viewing and gathering spot for the Kansas City Chiefs fan base. Pro Shop, custom jerseys, Dante Hall appearances, Super Bowl Rings.

      LA Rams:

      Event Name: Taquería Takeover

      • Date: November 14–22
      • Location: Tacos San Burgos Hamburgo (Mexico City)
      • Description: Rams-inspired combo- photo ops, store decoration with Rams branding materials e.g. bunting, flags, napkins, menu, graphics, etc.

      Miami Dolphins:

      Event Name: Dolphins Watch Party

      • Date: November 15 (12:00pm)
      • Location: Cervecería del Barrio Alameda (Mexico City)
      • Description: Official watch party with Dolphins branding and giveaway opportunities.

      Event Name: Taquería Takeover

      • Date: November 21–22
      • Location: Cervecería del Barrio Alameda (Mexico City)
      • Description: Dolphins Nation Fan Club led Party @Casa Dolphins. Flag field and activation open to public.

      Pittsburgh Steelers:

      Event Name: Official Steelers Watch Party

      • Date: November 15 (5:00pm-11:00pm)
      • Location: FORUM Hipódromo de las Américas (Mexico City)
      • Description: Watch party for 2,000 fans with entertainment and autograph zones, merchandise / F&B sales, and VIP, Golden, and General areas. Features four invited Steelers legends/alumni, mascot Steely McBeam, and a live Steelers Radio en Español broadcast.

      Event Name: Taquería Takeover

      • Date: November 17–22
      • Location: Taqueria Los Panchos (Mexico City)
      • Description: Steelers-themed decoration of the taquería.

      Where do I park to attend the game?

      There are no public parking lots at the stadium; we recommend using taxi, rideshare or public transportation.

      What are public transportation options?

      Transportation to Banorte Stadium will be confirmed by November 16, 2026.  Please note there is NO public parking options. 

      What is the schedule of activities?

      Please download the NFL OnePass app at nfl.com/onepass for information on the timing and location of events in the “schedule” section of the OnePass app for Mexico City Gameday Experience.      

      Is the event cashless?

      No, cash is accepted at concessions and NFL Shop.

      What are the entry requirements?

      All fans will go through security screening for entry and must adhere to our prohibited items list.

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      PLEASE NOTE:  THERE WILL BE NO BAG STORAGE AVAILABLE AT BANORTE STADIUM.  NON COMPLIANT BAGS WILL NOT BE ALLOWED IN TO STADIUM OR STORED ON STADIUM GROUNDS.

PROHIBITED ITEMS

**NFL Clear Bag Policy

**

The NFL strongly encourages fans not to bring any bags, but fans will be able to carry the following style and size bag, package, or container at stadium plaza areas, stadium gates, or when approaching queue lines of fans awaiting entry into the stadium:

  • Bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12" or 30.5 x 15.25 x 30.5 cm. This includes clear backpacks, clear fanny packs and clear cinch bags that fit within the permissible dimensions. Official NFL team logo clear plastic tote bags will be available through club merchandise outlets or at nflshop.com.
  • No buckles, grommets/hardware or décor can be concealing any part of the bag.
  • One-gallon clear plastic freezer bag (Ziplock bag or similar).
ALL BAGS CHART Large Bags

ALL BAGS CHART Large Bags


  • Logo can only be on one side of the bag.
  • Small bags, non-clear bags that do not exceed 4.5" x 6.5" in size, with or without a handle or strap can be taken into the stadium with one of the clear plastic bags.
Clear Bag Policy - Clutch

NFL Prohibited Items

The following list is a guide only. It is not intended to be all-inclusive. The NFL reserves the right to prohibit any item deemed dangerous or inappropriate, at NFL’s sole discretion.

  • Alcohol
  • Animals (except service animals)
  • Banners, signs (any object that obstructs the view of others)
  • Battery operated clothing (socks, jackets, etc.)
  • Backpacks, luggage, suitcases and briefcases
  • Bicycles, tricycles, scooters, hoverboards, skateboards, roller skates
  • Bottles, cans, thermoses, cups, glass containers, and beverage containers of any kind
  • Video recording devices, tripods, monopods, selfie sticks
  • Chairs, stools or other seating devices (excluding seat cushions)
  • Clothing, costume or personal effects that may impede the view of those around or behind you
  • Containers of any type (aerosol cans, coolers of any size, bottles)
  • Drones, Remote Controlled Unmanned Aerial Vehicles or other similar motorized vehicles devices
  • Food and Beverage of any kind
  • Firearms, weapons, knives and explosives
  • Fireworks, pyrotechnics of any kind
  • Footballs, inflated balls/devices, beach balls, throwable sports equipment of any kind
  • Frisbees or any missile or object that can be used as a projectile
  • Illegal substances
  • Illicit hacking/skimming devices
  • Laptop Computers, ipads, Tablets, Computers
  • Laser lights and pointers*
  • Masks that cover or conceal identity are not permitted except for medical masks or religious garments
  • Mace/pepper spray
  • Motorcycle and bicycle helmets
  • Musical instruments not used in sanctioned performances (trumpets, drums, vuvuzelas, and other devices capable of causing a disturbance or nuisance)
  • Noisemakers and horns, whistles, poles, sticks, missile-like objects of any kind
  • Pom poms, shakers with stick handles
  • Promotional items with commercial slogans or identification without the written consent from the NFL
  • Spray Paint
  • Strollers, prams or pushchairs (unless medically necessary)
  • Transmitting devices
  • Umbrellas

NOTE:

1. Prohibited items and items determined to not be appropriate for entry into the stadium will be the responsibility of the ticketholder and cannot be accepted or checked by the NFL, Maracana’s Stadium, or the Police Department. The NFL, Maracana’s Stadium and the Police Department will not store prohibited or excluded items for spectators.

NFL FAN CODE OF CONDUCT

THE NFL IS COMMITTED TO CREATING A SAFE, COMFORTABLE AND ENJOYABLE EXPERIENCE FOR ALL FANS, AS SUCH, FANS ARE REQUIRED TO REFRAIN FROM THE FOLLOWING:

  • Behaviour that is unruly, disruptive, dangerous to any other person or illegal in nature
  • Intoxication or other signs of drug or alcohol impairment that result in irresponsible behaviour
  • Offensive language or obscene gestures, including the use of such language or gestures concerning a person's race, ethnicity, colour, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national original; or to instigate, incite or encourage a confrontation or physical assault
  • The use of drugs (including marijuana), other illegal substances and/or smoking (including vaporizers, e-cigarettes and smokeless tobacco)
  • Failing to follow the instructions of Game Day Experience personnel at any fan site.
  • Verbal or physical harassment of any other fan or person
  • Conduct that results in damage to the venue or other personal property
  • Violations of any venue policies, local ordinances, state, federal or other applicable laws or regulations

FAQs

How many bags can each person bring into the stadium?

One large clear bag (either a one-gallon Ziploc style bag or a 12" x 6" x 12" clear bag, plus a non-clear bag that is 4.5" x 6.5" or smaller).

What about bringing blankets in cold weather?

Fans can bring blankets by tossing them over a shoulder or arm and proceeding through screening.

What happens if a fan shows up at the gate with a bag that is not permitted?

Fans with non‑compliant bags should be redirected before they reach the gate. To support this process, Venue and NFL Event Operations should establish a bag‑drop facility outside the perimeter where guests can temporarily check prohibited bags.

Fans should check with their local stadium before the game to see if alternative storage is available.

If fans have certain items that I need to bring into the stadium for medical reasons and they won't fit in the clear bag, what do they do?

Exceptions to this policy will be made for medically necessary items after proper inspection. If fans have special medical equipment that they need to always have with them, there will be exceptions to this policy after proper inspection. Security will be present at stadium entrances to allow screening of these bags and medically necessary items.

Do fans have to put everything I'm carrying into the permissible bags?

No. NFL limit the type and number of bags carried into the stadium, not the items that you normally bring to a game; therefore, fans can carry non-prohibited personal items in their pockets or jacket. Fans can carry a blanket and wear binoculars and/or a camera around there neck or hold them in their hands without the case. Every member of the group may carry in a permissible bag.

What about diaper bags?

Diapers can be carried in a clear bag. Each member of a family, including children, is allowed to carry an approved clear bag and a clutch purse into the stadium.

If fans have special medical equipment they need to always have with them, where do they put that?

Exceptions to this policy will be made for all medically necessary items after proper inspection.  Security will be present at stadium entrances to allow screening of these bags and medically necessary item.

NFL FAN CODE OF CONDUCT

THE NFL IS COMMITTED TO CREATING A SAFE, COMFORTABLE AND ENJOYABLE EXPERIENCE FOR ALL FANS, AS SUCH, FANS ARE REQUIRED TO REFRAIN FROM THE FOLLOWING:

  • Behaviour that is unruly, disruptive, dangerous to any other person or illegal in nature
  • Intoxication or other signs of drug or alcohol impairment that result in irresponsible behaviour
  • Offensive language or obscene gestures, including the use of such language or gestures concerning a person's race, ethnicity, colour, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national original; or to instigate, incite or encourage a confrontation or physical assault
  • The use of drugs (including marijuana), other illegal substances and/or smoking (including vaporizers, e-cigarettes and smokeless tobacco)
  • Failing to follow the instructions of Game Day Experience personnel at any fan site.
  • Verbal or physical harassment of any other fan or person
  • Conduct that results in damage to the venue or other personal property
  • Violations of any venue policies, local ordinances, state, federal or other applicable laws or regulations
  • Smoking or vaping is prohibited within the venue.
  • Patrons will not be allowed to enter the venue without wearing shoes or a shirt.

Can I bring in outside food or beverages?

Except for medical necessity, outside food or beverages are not permitted inside the event. Food and beverages will be available for purchase within the concession areas around the site.

What is the plan in the case of bad weather?

NFL events are commonly held in inclement weather. Only in the case of extreme weather that threatens public safety will the event potentially be postponed. In the unlikely event that such a situation occurs, information for fans will be pushed out via the NFL OnePass app and announced over the PA system on-site.

Alcohol Policy

The NFL, Banorte Stadium and our partners strongly encourage the responsible consumption of alcoholic beverages. The stadium’s alcohol policies are:

  • Alcohol is not permitted to enter or leave the facility
  • Any guests who exhibit visible be permitted into Banorte Stadium signs of impairment will not be permitted into Banorte Stadium
  • All guests appearing thirty (30) years or younger will be required to show proof of age for alcohol purchases
  • There is a limit of two (2) alcoholic drinks per person, per transaction at all times
  • A guest may not purchase or be in possession of more than two (2) alcoholic beverages at any one time
  • Alcohol will not be served to any underage person or visibly impaired guest
  • It is illegal for anyone under the age of 18, (each individual guest must have valid ID as proof they are 18 or older), to purchase or be in possession of alcoholic beverages
  • Alcohol service ends at the end of the 3rd quarter
  • The NFL and Stadium management reserves the right to refuse service
  • Don’t drink and drive. Have a designated driver, use a ride share service or a cab. Don’t get behind the wheel.
  • Alcohol service may be discontinued earlier at the discretion of the NFL and Stadium management
  • Sales and service of alcoholic beverages for general fans will conclude at the end of the 3rd quarter. At the conclusion of the 3rd quarter, alcoholic beverage tickets may be redeemed for water, soda, or non-alcoholic beer.

NFL OnePass

What is NFL OnePass and is it required to enter Banorte Stadium?

NFL OnePass is your digital access pass to the Vikings vs. 49ers game and provides fans with up to the minute schedules and Know Before You Go details. OnePass is NOT your game ticket and will not allow access into the gates at Banorte Stadium**.**

Fans can download the app in the App Store or on Google Play. Registration is FREE for NFL OnePass – no purchase necessary.

Who can I contact if I have an issue with the NFL OnePass app?

Please email OnePass@nfl.com for any issues or visit the fan services booth on-site at the entrance. 

What is the age requirement for NFL OnePass registration?

You must be over the age of 18 to register for NFL OnePass. Fans registering will be required to accept the waiver to complete their registration and participate in interactive games. During registration, adults will have the opportunity to add up to 5 minors. If you forget to add a minor during registration, you do not need to re-register. Your QR code will be scanned multiple times based on the number of minors (up to five) participating in the activity.

What happens if I enter incorrect information during registration?

If you entered incorrect information during registration, you will have the ability to edit your mobile phone number in the app. Navigate to the "More" section and click on "Edit Profile". Please note at this time, no other additional information can be updated.

What happens if I forget to enter the minors attached to my NFL OnePass during registration?

You do not need to re-register. Your NFL OnePass QR code will be scanned multiple times based on the number of minors participating at that activity.

Will minors have their own NFL OnePass?

No. Only adults over the age of 18 will have an NFL OnePass QR code. Each adult must have their own QR code.

What if I do not have a smart phone?

You may register for NFL OnePass on your desktop and print QR code or onsite at the NFL OnePass Fan Services location, our teammates will guide you through the process.

Is there a Sensory Room? 

Sensory Kits are available at the Fan Services locations in Gameday Experience.

SECURITY PROTOCOLS

How will you create a safe environment?

The NFL is committed to maintaining a safe environment for all attendees at the event. Security screening in and around Banorte Stadium will be significantly heightened at each entrance. All items carried by fans will be carefully inspected and potentially prohibited from entry. The number of guests entering and leaving the premises will be closely monitored for the safety of our fans.

ACCESSIBILITY: 

Fans with Mobility Disabilities

Banorte Stadium is accessible for fans using mobility devices. Notwithstanding, please note that: (i) it is a large venue with great distances between activities and attractions; (ii) it is outdoors and situated in across city streets and pathways; and (iii)some travel is over natural terrain and terrain designed for motor vehicles

Wheelchairs, power wheelchairs, and three or four-wheeled scooters are allowed only for use by fans with mobility disabilities. For safety reasons, requests to use of other power-driven, mobility devices will be reviewed on a case-by-case basis. Powered wheelchairs may also be charged at an Accessibility Center/Fan Services Center. Fans should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20-amp circuit.

If you arrive at Banorte Stadium without a wheelchair but find yourself in need of assistance, please look out for staff in orange uniforms labeled “Inclusive Host”. Staff will be posted at the following locations and can help you reach your seat and return to your departure location following the conclusion of the game.

  • East Entry
  • West Entry
  • West Lot (NFL Park & Ride)
  • East Seating Bowl
  • North Seating Bowl

Special Dietary Needs

Outside food and drink is not allowed inside the event, unless a fan has special medical dietary restriction.

A fan requiring insulin or an EPI pen can bring his or her medically necessary materials and medications provided all medicine has a prescription label with the fans name. Out of concern for the festival staff and volunteers who handle the trash, fans should dispose of medical waste and syringes in the proper disposal located at the medical tent. Guests should not dispose of these items in other trash bins at the event.

Gameday  Experience will have food vendors that provide special dietary options. Please visit an Accessibility/Fan Services Center for a full list of menu options and further information.

Service Animals

Service animals (dogs trained to perform work/do tasks for a fan because of a disability) and service animals in training are permitted into Banorte Stadium and may accompany fans with a disability in all public areas of NFL Experience events (where other fans are permitted). However, other animals, including household pets and emotional support animals will not be admitted. Proof of certified service animal may be requested.

Ticketing

Do children require a ticket?

Children under two years of age may attend free of charge when seated on the lap of a ticketed adult.

All guests aged two years and older require a valid ticket.

Ticketing Information

  • All tickets are mobile only. Access yours via NFL OnePass App or Ticketmaster App and add them to your mobile wallet before Game Day.
  • Transfer tickets ahead of time so each guest has their own ticket ready for entry.
  • Enter through any perimeter entrance, once inside the campus follow the tunnel and/or ramp directions shown on your ticket.
  • Screenshots and QR codes are not valid for entry.  
  • No Re-Entry after scanning into the campus perimeter