Can I get a refund or resell my ticket if I'm no longer able to attend the game?
Refunds are not available, however, if you can no longer attend the game, you can list your tickets for resale on Ticketmaster Resale. You can do this by logging into your Ticketmaster account and selecting the tickets you wish to list. Please note: Ticketmaster Resale is only available if you purchased your tickets using a German, Austrian or Swiss bank account.
Is it safe to purchase tickets on resale sites?
Ticketmaster Resale is the only authorized resale site. This is the only site where tickets can be verified. Purchasing from any other site is not recommended.
Do babes in arms need a ticket?
If you have a child 18 months or under that you wish to bring to the game, they can attend free of charge, however you must collect a ticket for your child from the ticket office on the day of the game. You must purchase a ticket for any child over the age of 18 months. All babes in arms must sit of the lap of their parent/guardian and will not be issued a seat.
Is there accessible parking at Frankfurt Stadium?
There will be a limited number of accessible parking spaces. All fans who have purchased accessible seating and require parking will be contacted closer to gameday to book.
When will I receive my game tickets?
Your eticket will be available in your Ticketmaster account approximately 14 days prior to gameday. You will receive an email with instructions on how to access and forward/transfer ticket(s) approximately 7 days prior to gameday. If you have not received an email within 3 days of gameday, please contact Ticketmaster Customer Services.
Every ticket holder attending a game will need to have their own ticket on their smartphone ready to be scanned on entry. Instructions on how to forward tickets to others in your party will be communicated prior to gameday.
Where can I purchase official merchandise?
Prior to gameday, official merchandise can be purchased online at https://europe2.nflshop.com/en.
Is it possible to forward purchased tickets?
Yes, Ticket Transfer allows you to transfer purchased tickets from your Ticketmaster account to another. You can find more information here.
Until when can purchased tickets be forwarded?
Please ensure you retrieve and transfer your tickets before 11am on Gameday and anyone receiving the transferred tickets accepts and downloads the tickets before 11am, as the ticket transfer will be unavailable after this time.
Is there free transport included with my game ticket?
Every game ticket includes a free public transport ticket to and from Frankfurt Stadium on the day of the game. The ticket can be used on all modes of public transport within the RMV area, this includes all trams, underground, SBahn and Regio. 2nd class. First class only with separate supplement that needs to be purchased. Long distance trains such as ICE/IC cannot be used.
The ticket is valid for a return journey to and from stadium within the RMV area.
All tickets must be pre-booked. Details of how to book will be shared closer to gameday.
