Hill was holding a sign explaining her situation when CBS's Lonnie Quinn pulled her from the crowd during the station's live broadcast. Hill said she used a spare passport to get to New York and got a lift from a Good Samaritan.
"I had a wonderful New Yorker who drove me from the airport to my hotel last night," Hill said. "You guys are great people."
As it turned out, NFL Commissioner Roger Goodell happened to be watching the CBS broadcast and asked league officials if they could track down the duo and replace their lost tickets.
CBS cameras showed Agerup and Hill tearing up as the NFL offered to replace their tickets.
"It has been a long 24 hours, I can admit to that, but we're here in New York, and apparently my friend is crying about something good, so I think our luck may be changing," Hill said to an NFL representative over the phone.