SUPER BOWL EXPERIENCE PRESENTED BY JERSEY MIKE'S
ACCESSIBILITY GUIDE
By clicking below, you can navigate directly to items included within each category:
GENERAL ACCESSIBILITY INFORMATION
Is there accessible parking at the Super Bowl Experience presented by Jersey Mike's ? If so, where?
Parking for general public and Super Bowl Experience ticket holders will not be available for advance purchase in and around the Moscone Center. To help manage the high parking demand and anticipated congestion from heavy event traffic, the City of San Francisco strongly encourages locals and Super Bowl Experience visitors to use public transit or rideshare apps for their travel needs.
If parking is needed, it is recommended to make arrangements in advance to ensure availability.
There are a few sites tracking information and real-time Bay Area parking inventory and offer accessible parking options:
For information about Paratransit Service, visit the Transit Accessibility page at https://www.sfmta.com/getting-around/accessibility/paratransit. Wheelchair-accessible vehicles can also be requested through rideshare apps. The designated drop-off / pick-up location is at 2nd St and Howard St or 5th St and Folsom St.
For more information about accessible parking locations and their proximity to fan entry points, please contact the Mobility Assistance Program at superbowlada@gmail.com or (888)745-1455.
Are there Mothers Rooms onsite for nursing mothers attending?
Yes, during the hours of Super Bowl Experience there will be a Nursing Mother's Room located in the main lobby of Moscone South. If inside of the event, please visit the Fan Services Desk in the South Lobby to gain access to the Mother's Room. Additional privacy can be found at the First Aid Stations next to the 40 Yard Dash in Hall B or under the North Lobby Escalators.
What services are offered for fans with sensory needs?
1. Special Quiet Hours
The NFL will be hosting sensory hours for those interested on Thursday, February 5, from 3 PM – 5 PM local time. Sensory hours will include dim lighting and a low noise environment. Sensory Hours provide a comfortable and enjoyable experience for individuals with sensory sensitivities. Where possible overhead lights will be dimmed or softened, and flashing or strobe lights will be avoided. Overall sounds will be reduced including softer music levels and limited announcements. Guests participating in the sensory hours are welcome to stay for the public session beginning at 5 PM. Please note that the lighting and sound production will change for the public window.
2. Quiet Areas
KultureCity will be on site each day at Super Bowl Experience with their Sensory Activation Vehicle. KultureCity is located next to First Aid near the 40 Yard Dash. They will be equipped with trained volunteers, sensory bags, and more for families and individuals who have sensory needs. Sensory bags, equipped with noise canceling headphones, fidget tools, and verbal cue cards will be available for fans to use and take home at no additional cost.
3. Additional KultureCity Offerings
If you or an individual in your party experience challenges with sensory regulation, and you wish to alert staff and security that you may need additional assistance, please visit KultureCity to receive a wristband. This wristband will give the individual access to the SBxtra line at every game/activity offering SBxtra priority access including the Vince Lombardi Trophy and The Huddle at the Autograph Stage. Of course, fans are under no obligation to obtain such a wristband, it is entirely optional.
Are there accessible restrooms?
Yes, accessible restrooms are available throughout the Moscone Center.
Video Captioning
As a service to our guests who are deaf or hard of hearing, throughout the Super Bowl Experience, there will be caption-enabled content available on each screen when possible.
Can fans bring special items into the Super Bowl Experience because of a medical condition?
Yes. While outside food and drink is ordinarily not allowed inside the Moscone Center, exceptions will be made for fans with a special medical dietary restriction.
Additionally, a fan requiring insulin or an EPI pen can bring his or her medically necessary materials and medications provided all medicine has a prescription label with the fans name. Out of concern for the event staff and volunteers who handle the trash, fans should dispose of medical waste and syringes in the proper disposal located at the First Aid locations or in Moscone restrooms. Guests should not dispose of these items in other trash bins at the event.
Does the Super Bowl Experience provide food options for special dietary needs?
Food vendors at Super Bowl Experience will have Vegan, Vegetarian, and GF options available. We will have full menus at Fan Services counters.
Are service animals allowed at Super Bowl Experience presented by Jersey Mike's? Other animals?
Service animals (dogs, and in some cases, miniature horses trained to perform work/do tasks for a fan because of a disability) and service animals in training are permitted into the Moscone Center for Super Bowl Experience and may accompany fans with a disability in all public areas (where other fans are permitted). Service animals may relieve themselves outside of the building on Howard St or in the Yerba Buena Gardens. Other animals, including household pets and emotional support animals will not be admitted.
MOBILITY ASSISTANCE
Fans with Mobility Disabilities
Super Bowl Experience is accessible for fans using mobility devices. If you are in need of a wheelchair to navigate the Super Bowl Experience, please visit the Mobility Services counter in the Moscone South lobby to check out a wheelchair.
Wheelchairs (manual or power-driven) and three or four-wheeled scooters are allowed only for use by fans with disabilities. For safety reasons, requests to use other power-driven, mobility devices will be reviewed on a case-by-case basis. Fans should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20-amp circuit.
Is there an accessible entrance to access the Super Bowl Experience?
All fan entrances at Super Bowl Experience in the Moscone Center are accessible
Is there mobility assistance for departing the Super Bowl Experience?
Prior to exiting the Moscone Center, please return your checked-out wheelchair to the Mobility Services counter. There is not a full mobility assistance program at the Super Bowl Experience.
Accessible Routes for Elevated Viewing Areas
There will be accessible ramps and lifts for the stages and platforms within the Super Bowl Experience.
CONTACT INFORMATION
How do I contact Mobility Assistance during the event?
If you have questions or need mobility assistance during the event, fans can go to the Mobility Services counter in the Moscone South Lobby for answers to questions related to the Accessibility Program, related information, wheelchair rental, and a power outlet for recharging power wheelchairs. Fan Services will also be able to communicate with Mobility Services when necessary. The Mobility Hotline will also be available during the event by calling 888-745-1455.
Is there a mobility services contact?
Yes, for questions prior to the start of the Super Bowl Experience presented by Jersey Mike's on Tuesday, February 3, contact mobility assistance by email, superbowlada@gmail.com or by phone 888-745-1455
Please note, if you require assistance or have a question during Super Bowl Experience on February 3 – February 7, the email will not be monitored, only contact the Mobility Hotline by phone at 888-745-1455.
