SUPER BOWL LX | GAME DAY ACCESSIBILITY GUIDE
SUPER BOWL LX
GAME DAY ACCESSIBILITY GUIDE
By clicking below, you can navigate directly to items included within each category:
PLANNING YOUR VISIT
1.1 Ticketing
The NFL does not sell Super Bowl tickets to the general public, whether for standard or accessible seating. Rather, the NFL distributes tickets to the NFL's clubs – including the participating clubs and host club – which make tickets available for sale to season ticket holders and others in their local communities (including fans with disabilities), as well as to partners, sponsors, the Super Bowl host committee and others.
On Location, the Official Hospitality Provider of the NFL, offers premium ticket packages with accessible seating. Please reach out to On Location Guest Services to learn more about accessible seating options for this event.
Phone: 800-591-9198
After Super Bowl tickets are distributed closer in time to the game, fans may find tickets available for resale on the NFL Ticket Exchange powered by Ticketmaster – the official resale marketplace of the NFL. Tickets will remain available for resale on the NFL Ticket Exchange up to 60 minutes after kickoff. The NFL Ticket Exchange is linked here LINK.
Accessible Seating
Accessible seating is available throughout Levi's® Stadium and must be pre-purchased. If you purchased or received a ticket within a standard seating area but require an accessible wheelchair or ambulant seat, NFL interior ticket resolution, adjacent to section 130/131, or Guest Services staff may be able to assist you by relocating your ticket to an accessible seating area. Accommodation is made on a first-come, first-served basis, with seating at a comparable level of the stadium with a maximum of one (1) accessible ticket and one (1) companion ticket.
Listed below are the locations for the Guest Service booths:
- Section 101/102 on Xfinity Plaza
- Section 105/106 on the outer perimeter of the main concourse
- Section 107/108
- Section 123/124
- Section 130/131 on Dignity Health Plaza
- Section 309/310 on the outer perimeter of the upper concourse
- Inside the Atrium in the SAP Tower
1.2 What to Bring
NFL Clear Bag Policy
As with all NFL games, the NFL strongly encourages fans not to bring any type of bag to the stadium; however, if necessary, clear bags outlined in the Clear Bag Policy are permitted. Click here to review the policy.
Medical Items & Equipment
The NFL permits exceptions for all medically necessary items (such as supplies, equipment, medications, or physician-recommended food items) after proper inspection. Security staff will be present at the entrances to screen these bags and medically necessary items. Use the designated accessibility queue lanes if you have medical items and equipment. Any medications or food items should be in their original containers with the prescription label displaying your name or accompanied by documentation from a healthcare provider. If you require any assistance or accommodation during screening, please notify security staff.
Please note: The stadium is not an allergen-controlled environment. Fans remain responsible for managing their own medical needs while attending the game.
Medical Waste Disposal
For Your Safety and Event Staff Safety, do NOT dispose of syringes or medical waste in regular trash bins. Use proper medical waste disposal at First Aid stations only.
1.3 Service Animals
Service animals (dogs, and in some cases, miniature horses trained to perform work or tasks for a fan because of a disability) and service animals in training are welcome at Super Bowl LX. They may accompany their handlers in all public areas where fans are permitted. Accessible seating areas include space for the animal to remain with their handler.
Emotional support animals, household pets, and other animals are not permitted.
GETTING TO LEVI'S® STADIUM
2.1 Transportation Access
Depending on where you are staying in the Bay Area, your best option for transportation to Levi's® Stadium in Santa Clara, CA will vary. We suggest reviewing your options to decide what is best for your group in advance of the event you are attending. Click here to learn more.
For information about local Paratransit Service, visit the Valley Transportation Authority (VTA Access page LINK). For questions or trip planning help, call VTA Customer Service at 408-321-2300.
2.2 Rideshare Accessible Drop-Off and Pick-Up
Wheelchair-accessible vehicles can be requested through rideshare apps. The dedicated rideshare location is Red Lot 7, approximately 1 mile from Levi's® Stadium. An accessible van shuttle is available for fans with disabilities or mobility challenges to transport you from Red Lot 7 to the fan entry. This shuttle service operates from parking lot opening through post-game.
2.3 Parking
For Super Bowl LX ticket holder fans who have a current accessible parking placard or license plate, dedicated accessible parking permits must be pre-purchased. The accessible parking is available in Blue Lot 2 for $120 per vehicle. To request parking at this location, please fill out this form LINK. You may also contact Mobility Assistance Services at superbowlada@gmail.com or (888)745-1455.
Once you park, Mobility Assistance services will be available to assist you from the parking location to the entry, as well as anywhere within the stadium campus where fans are permitted.
GAME DAY ARRIVAL AND ACCESS
3.1 Arrival
Super Bowl LX encompasses a larger campus than the standard Levi's® Stadium footprint. Walking distances will be greater than during regular season games or events. Please allow additional time for screening of medical items and equipment. All hospitality and premium areas are accessible, and staff are available throughout the venue to assist you from parking to your seat.
Wheelchairs (manual or power-driven) and three or four-wheeled scooters are allowed only for use by fans with disabilities. For safety reasons, requests to use other power-driven, mobility devices will be reviewed on a case-by-case basis. Powered mobility devices may be charged at the accessible seating areas within the stadium. Fans should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20-amp circuit.
3.2 Accessible Entrances
All Super Bowl LX entries are accessible, with dedicated lanes identified by the international symbol of accessibility icon. Use these dedicated lanes if you have a mobility device or any medically necessary items so they may be properly scanned by security for you and all fans safety.
The Mobility Assistance team, easily identified by their blue vests, is available at all entrances and fan information booths to assist you with any questions or services upon entry. If you do not see a teammate near you, please call our service line for assistance at 888-745-1455.
STADIUM FACILITIES
4.1 Elevators and Escalators
Levi's® Stadium is equipped with public elevators and escalators at Xfinity Gate A, Dignity Health Gate C, and Toyota Gate F. Fans holding tickets for seating within the SAP Tower, including United Club, may use the elevators and escalators inside of the SAP Tower Atrium near Gate B. Fans with tickets for seating in Levi's® 501 Club and Owners Club may use the elevators at Gate E or the public escalators near Gates A, C and F.
We ask all fans to be courteous and allow priority elevator access to guests using mobility devices, service animals, or needing assistance, along with their companions.
4.2 First Aid
There are three(3) First Aid locations at Levi's® Stadium.
- Main concourse section 122.
- Upper concourse section 323.
- SAP Suite Tower Atrium
4.3 Food and Beverage
Super Bowl LX will feature food vendors that provide special dietary options. You can find their locations by checking out the event site maps in the NFL OnePass app. Please note, the stadium is not an allergen-controlled environment. Fans remain responsible for managing their own medical needs while attending the game.
4.4 Mothers Nursing Room, MAMAVA Pods
There are two(2) Mamava Pods locations on the Atrium south and north sides. Please see any of the Guest Service booths for code to access pod.
- Section 106
- Section 125
4.5 Restrooms
All public restrooms are accessible for guests with disabilities. There are also several family restrooms available at the following locations:
- Main Concourse: Sections – 108, 127
- Upper Concourse: Sections – 309, 320
- Suites: Owners Club: 3
- Suite Tower: 511, 523, 611, 624, 711, 723
- Clubs: Graton Resort & Casino Winners Club, Levi's® 501, United Club
- Other: Press Level
4.6 Sensory
Sensory Bags: Guests may check out Sensory Bags at no cost to utilize fidget toys and noise-cancelling headphones. For checkout, please proceed to the nearest Guest service booth or the sensory room.
Sensory Room: ® Stadium offers a quiet sensory room for guests needing a calming space. To access the room, visit any Guest Services booth. The sensory room is located in the Atrium on the west side, 200 level, near the C2 elevators (below the United Club).
ASSISTIVE SERVICES
5.1 Stadium Guest Services
Listed below are the locations for the Guest Service booths:
- Section 101/102 on Xfinity Plaza
- Section 105/106 on the outer perimeter of the main concourse
- Section 107/108
- Section 123/124
- Section 130/131 on Dignity Health Plaza, co-located with Ticket/Seating Resolution
- Section 309/310 on the outer perimeter of the upper concourse
- Inside the Atrium in the SAP Tower
5.2 Mobility Assistance
The Mobility Assistance team (wearing blue vests) are here to help you navigate Levi's Stadium large campus.
Services:
- Available from the accessible parking Blue Lot 2, all entries, all premium and hospitality areas, the Fan Information booths, and within the stadium. If you can not find us, call 888-745-1455 and we will come to you.
- Wheelchair transport from one location to another.
- Assistance provided before, during, and after the game.
- No reservation required.
5.3 Auxiliary Aid*s*
The NFL OnePass app provides the following services:
- Closed Captioning
- Live audio broadcast by Westwood One
An American Sign Language (ASL) interpreter will be present for pre-game and half-time performances.
CONTACT AND SUPPORT
Mobility Assistance Program:
For all Super Bowl LX accessibility questions please contact us at:
- superbowlada@gmail.com
- 888-745-1455
During Game Day, teammates are available to assist you from multiple locations around the campus, including the parking lots to the entries, all hospitality areas, and within the stadium. We are committed to ensuring that every fan enjoys an inclusive, barrier-free, and world-class experience at Super Bowl LX.
Fans with questions about Super Bowl LX can email Experience.Support@NFL.com and starting February 1, call 415-978-3610
Fan Services Hours of Operation:
Sunday, February 1: 9 AM - 5 PM PT
Monday, February 2: 9 AM - 5 PM PT
Tuesday, February 3: 9am –8PM PT
Wednesday, February 4: 9am –8PM PT
Thursday, February 5: 9am –8PM PT
Friday, February 6: 9 AM - 8 PM PT
Saturday, February 7: 9 AM - 8 PM PT
Sunday, February 8: 9 AM - 1 PM PT
Monday, February 9: 9 AM - 12 PM PT
