Effective Date: June 20, 2017
Updated: May 18, 2020
1. Access to the Product
(a) Access to the Product is only available to users located outside of the Excluded Territory. If you are located within the Excluded Territory you are not authorized to use the Product and you agree not to access or attempt to access the Product.
(b) You may use the Product and any content contained therein solely for your own individual non-commercial and informational purposes.
(c) You may not make use of any of the NFL Marks. "NFL Marks" means the names, symbols, emblems, designs, and colours of the NFL and its member clubs, including the terms "National Football League", "NFL", "National Football Conference", "American Football Conference", "NFC", "AFC", "Super Bowl", "Pro Bowl", the NFL Shield design, the NFL Game Pass logo as well as the full team names, nicknames, helmet designs, uniform designs, logos and purposes by the NFL or any of its member clubs.
2. Registration, Username, Password, Security
(a) Registration. Registration is required for the use of the Product. We will not grant any user access to the Product unless he or she has completed the necessary registration and paid the fees, if any, associated with access to such Product.
(b) Username and Password. Your username and password will be your identity for the purposes of accessing the Product.
3. Special Terms and Conditions Applicable to the Product
We reserve the right to modify the price of the Product. We are not responsible for any error in copy or images relating to the Product. The specific Product and range of payment options (e.g. the frequency and number of billed installments) offered each NFL season may change in our sole discretion. In order to purchase the Product, you may be required to provide complete and accurate personal information, including, without limitation, your name, address, telephone number, e-mail address, credit card information and billing address. Our PrivacyPolicy explains how such information collected via the NFL's website, www.NFL.com (the "Site") may be used by us. Your ability to purchase the Product is subject to limits established by your credit card issuer. You must notify us immediately of any change in your credit card information, including any change to your home address. By utilizing a credit or debit card for purchase of the Product, you authorize us to charge such card on a periodic basis as specified in the amount described on the Product purchase path(s).
4. Billing and Automatic Renewal Policies for Certain Subscription Services
(a) For versions of the Product which are billed on a seasonal or annual basis (e.g., NFL Game Pass (International) - Season Plus Subscription) ("Season Plus"), the term begins when you purchase a subscription to the Product and ends before the start of the following year's NFL Preseason (approximately July 31), with one-time billing immediately following your purchase. If you elected to pay in monthly installments, you agree to pay the total cost during the term of your selected subscription to the Product in the number of equal installments identified during your purchase. The first installment will be billed immediately upon your subscription and the remaining number of installments will be billed on a monthly basis thereafter until your total subscription price has been paid. If you cancel your subscription to the Product before making all of the installment payments, you agree to pay the remaining unpaid balance of your selected subscription to the Product. Unless you elect not to participate in the auto-renewal option, your seasonal subscription will automatically renew on approximately August 1 of the next year at the current year's U.S. Dollar full season rate for the Product, as notified to you, for the entire NFL season. However, if the NFL has set a price in your local currency, you will be renewed at that year's local currency full season rate for the Product, as notified to you, for the entire NFL season. To cancel the annual automatic renewal feature visit the My Account page or for instructions and answers to other questions visit the FAQ page here: https://digitalcare.nfl.com/hc/en-us/categories/200275708-Game-Pass and contact support via 'Submit a Request' in the upper-right corner of this page.
(b)Your access may start with a select amount of time in which you may use the Product for free (the "Free Trial") depending on certain promotions which may or may not be offered during the season. In instances where the Product starts with a Free Trial it will be subject to all applicable fees following completion of the Free Trial unless you cancel your order in accordance with the applicable instructions. To learn more about the Product (NFL Game Pass (International)), visit the FAQ page. If you wish to cancel any available Free Trial within the 7-day window (or such other free trial period offered in relation to subscription to the Product in your region), please visit the "My Account" page (desktop and mobile web only) and press "Cancel Subscription" in the center of the page. You may also cancel your trial by contacting contact customer support via "Submit a Request" in the upper-right corner of this page.
(c) Unless you elect not to participate in the auto-renewal option, if you subscribed to Season Plus for the 2016 NFL season, you will be auto-renewed in the 2017 NFL season for Season Plus at the 2017 U.S. Dollar (or local currency, as applicable) full season rate. Following the 2017 NFL season, unless you elect not to participate in the auto-renewal option, you will be renewed for Season Plus in accordance with the pricing set forth in (a) above.
(d) In order to provide the highest customer satisfaction possible, we will refund the purchase price paid for the Product, as follows:
o If you have purchased anything other than a weekly, playoff or a Super Bowl Subscription to the Product (e.g., Season Plus ) and your access to the Product is cancelled by you following expiry of any free trial period offered in relation to subscription to the Product in your region, you will not be eligible for a refund.
o Your access to the Product is cancelled by you within seven (7) days of the purchase date for any purchase made without a Free Trial, we will make a reasonable effort to refund to the payment method (e.g. to your credit card) you used to subscribe to the Product in an amount equal to the total amount you paid for access to the Product in the current term of your subscription. If your access to the Product is cancelled by you after the time period specified above, you will not be eligible for a refund.
o If you have purchased a Weekly, Playoff or Super Bowl Subscription to the Product you will not be entitled to any refund if your access to the Product is terminated or you cancel your subscription to the Product.
o If you have purchased a Season Plus subscription and have enrolled in the automatic renewal feature and your access to Season Plus is cancelled by you within fourteen (14) days of the automatic renewal date, we will make a reasonable effort to refund to the payment method (e.g. to your credit card) used to subscribe to Season Plus an amount equal to the total amount you paid for access to Season Plus in the current term of your subscription.
o If you made an in-app purchase in the NFL Game Pass applications, you may be able to obtain a refund from the online store where you made your purchase in accordance with the refund policies of that store.
You may request that we terminate your access to the Product by contacting NFL Digital Care here: https://digitalcare.nfl.com/hc/en-us/articles/223175648-Cancellation-Refunds
If your access to the Product has been terminated, you may be entitled to a refund as set forth in Section 4 above.