Frequently Asked Questions

FACE COVERINGS

Are fans required to wear face coverings?

Yes, all fans above the age of two will be required to wear face coverings at all times (other than while actively eating or drinking) inside all NFL Stadiums and while in security lines. Fans are also encouraged to wear face coverings upon arrival in the parking lots.

Should fans bring their own face covering?

Yes, fans should bring their own face covering with them. If you do not own a face covering, fans should check their team site to confirm if disposable face coverings will be available at the stadium.

What type of face covering is recommended?

Cloth face coverings are recommended. N95 respirators are not recommended as they are needed by medical workers, but fans will still be permitted entry with these types of face coverings.

Will face coverings be required in suites and while seated in the bowl?

Face coverings will be required at all times, in all NFL stadium areas (including security lines) unless the individual is actively eating or drinking.

What if I notice that someone not wearing their face covering in the stadium?

To report an issue or fan safety concern, fans should refer to instructions posted on stadium concourses.

TICKETS

Will there be fans at NFL games this season?

Some NFL games will allow for fans this season. Certain teams have announced updated reduced capacity to allow for socially-distanced seating in accordance with local regulations. See your team's website for specifics on which games will have fans back in stands.

All other teams continue to monitor local regulations with respect to in-stadium fan attendance. We will keep this list up to date so check back often about the status of your team.

Will children under two now be required to have an individual ticket to enter the facility?

No changes will be made to the ticketing treatment for children under two years of age. Per CDC guidelines, fans below the age of two are not required to wear a face covering.

Who may fans attend games with?

Fans should attend games only with family members they have been sheltering with and/or trusted acquaintances.

How will stadiums be seating fans to support physical distancing?

Tickets will be distributed in a way to support physical distancing between each group of ticketholders attending together. Please make sure to sit in your assigned seat as stadiums will be blocking off unassigned seats as part of this effort.

Fans should visit individual NFL team websites to learn about other measures stadiums may be taking such as directional signage and ingress and egress procedures.

How does socially distanced seating work?

Tickets will be available to purchase in socially distanced seating pods (i.e., ticket groupings of 2, 4, 6, 8, etc.). Each seating pod will have space surrounding to allow for social distancing at the event consistent with applicable health and safety guidelines. Events that utilize socially distanced seating will be operating at reduced capacity. When you purchase tickets, you must purchase all tickets available for sale in a preset grouping.

How else does COVID-19 affect my tickets?

We are working closely with Ticketmaster and teams to ensure that we keep fans updated. Due to the continually evolving situation, we may decide to reschedule, postpone or cancel events, in which case fans will be promptly notified.

Full refunds will be available on Ticketmaster if a game is canceled and it cannot be replayed, or if it is played under conditions that prohibit fans from attending. If a game is postponed or rescheduled, your tickets may be valid for the new date, so hang onto them and we will keep you posted. In addition to Ticketmaster's standard Purchase Policy, our Supplemental Terms apply. Please also note that additional ticket terms and conditions of the applicable NFL team apply. Please refer to your team's website and/or the ticket itself to review those ticket terms and conditions.

Can I still buy tickets to the 2020-21 NFL season?

 Fans whose tickets were impacted by cancelations will be notified if tickets become available again. You can also visit Ticketmaster to see if tickets are available.

If I can't make the game, can I sell my tickets on Ticketmaster?

If for some reason you can't make the game, you can sell your tickets on Ticketmaster directly from your account. If your seats are part of a socially distanced seating pod, you must sell your seats together as a group in order to help enforce social distancing guidelines.

When you visit your account, if you see a "Sell" button on your order, you'll be able to see your tickets verified through Ticketmaster. Just click the button to set your price and list your tickets. When your tickets sell, we'll make sure you receive the correct funds via direct deposit after the event. You can also edit or remove your listing anytime.

FOOD & BEVERAGE

Will hawkers (e.g., roaming vendors) be permitted to sell concessions in the seating bowl?

Hawkers will be permitted to sell concessions as long as they abide by state, local and CDC guidelines and regulations, including wearing a face covering at all times.

Will fans be allowed to bring their own food and beverage into the stadium?

Fans should visit individual NFL team websites and guidelines to see whether food and beverage can be brought into the stadium.

Will concession staff be wearing gloves?

Yes. All staff working at concessions will be required to wear gloves in addition to a face covering.

SECURITY

Will there be any changes to the security protocols when entering the stadium?

Stadium security screening protocols will still be followed with a few additions. Fans must wear face coverings when they are in security lines and should abide by any physical distancing markers and guidance as they prepare to enter.

Can fans bring their own hand sanitizer and disinfecting wipes?

Yes, fans are welcome to bring their own hand sanitizer and disinfecting wipes as long as the container is less than 8 ounces. Fans should bring items in a clear bag in compliance with the NFL Clear Bag Policy.

Does the Clear Bag policy remain in effect?

The Clear Bag Policy will remain in effect.

MISC

What happens if a fan begins to feel ill at a game?

If a fan begins to feel ill while in the stadium on gameday, they should make their way to the dedicated fan isolation area. The onsite medical team will be fully supplied with PPE to treat fans on-site.

Will there be new rules in the tailgating area for physical distancing?

Fans should visit individual NFL team websites for specific guidelines around tailgating.

What steps are NFL stadiums taking to clean and disinfect between games?

All "high touch" surfaces in stadium common areas will be cleaned before, during and after each game or stadium event. "High touch" surfaces include door handles, elevator buttons, handrails, sink handles, toilets, ATMs and other touch screens, turnstiles, vestibules, and water fountains.

Should any fans not attend games?

While people of all ages and health conditions have been adversely affected by COVID-19, certain people have been identified by public health authorities as having greater risk based on age and/or underlying medical conditions. Specifically, the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk of severe illness from COVID-19. Guests should also evaluate their risk in determining whether to attend. 

What is the League doing around player safety?

New protocols are also being put in place around player safety. Take a look inside the Rams training facility to see some of these plans in action.