Super Bowl XLV Seating Information
On behalf of the National Football League, we appreciate your prompt attention to the following matter:
If you purchased a ticket to Super Bowl XLV and did not receive a seat in Cowboys Stadium due to the installation failure involving your seat, please complete the details below.
Please only complete this form if you did not receive your ticketed seat or any other seat.
Once we have received and reviewed the information provided by you, a senior NFL staff member will contact you directly regarding next steps. We apologize for any inconvenience caused.
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Thank you for submitting your information regarding the ticket reimbursement for fans who purchased a ticket to Super Bowl XLV and did not receive a seat in the stadium due to the installation failure involving their seat in Cowboys Stadium.
You will receive a separate notification that your request has been received to the email address you provided. We apologize for the inconvenience you have experienced and appreciate your patience as we handle your request.
Commissioner Roger Goodell announced today that two options will be offered to the approximately 400 fans that purchased a ticket to Super Bowl XLV and did not receive a seat in the stadium due to the installation failure involving their seat in Cowboys Stadium. Each of the holders of the approximately 400 affected tickets will have a choice of:
1. One free ticket to next year's Super Bowl game plus a cash payment of $2,400 (three times the face value of the Super Bowl XLV game ticket held by the individual). The ticket to next year's Super Bowl game is transferable.
2. One free ticket to a future Super Bowl game of the fan's choice, including next year's if so desired, plus round-trip airfare and hotel accommodations provided by the NFL. This offer will be personalized in the ticketholder's name and is not transferable.
The NFL office, in conjunction with the Steelers, Packers, and Cowboys, is in the process of obtaining contact information for the approximately 400 individuals that did not receive seats in the stadium bowl at Super Bowl XLV. Contact information for any of those individuals can be emailed to SBXLV@nfl.com. A personal call from a senior NFL staff member will follow to answer questions and provide information on how the fan's choice will be confirmed and fulfilled.
Commissioner Goodell has initiated a complete review of the matter, including all seating and stadium entrance issues, to determine where the breakdowns occurred.
"We are ultimately responsible for the fan experience and we want it to be the best it can possibly be," Commissioner Goodell said.
Based on fan input, Commissioner Roger Goodell has authorized the NFL to extend a 3rd option to the approximately 400 fans affected by the seat installation failure in Cowboys Stadium. This option can be chosen as an alternative to either of the two options described above, and is as follows:
3. A refund for the greater of $5,000 or your actual substantiated expenses in approved categories for attending Super Bowl XLV.