Effective Date: June 8, 2012
Updated: April 25, 2016

The following Subscription, Authentication and Mobile Products Terms and Conditions govern your use of the subscription, authentication and mobile products offered by the NFL from time to time. These Subscription, Authentication and Mobile Products Terms and Conditions supplement the Web Site Terms and Conditions, which can be found at www.NFL.com/help/terms and are incorporated herein by reference. All defined terms not otherwise defined herein have the meaning ascribed to them in the Web Site Terms and Conditions.

The NFL is currently offering the following subscription, authentication and mobile products:

(a) NFL Game Pass (International) (available to users outside of the United States, Mexico, Bermuda, Antigua, the Bahamas, and any U.S. territories, possessions and commonwealths (including American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands (collectively, the "NFL Game Pass International Excluded Territories"): includes access to live and archived video of NFL preseason, regular season (and in some territories, post-season) games, NFL Network and NFL RedZone;

(b) NFL Game Pass (Domestic) available to users in the United States, Bermuda, Antigua, the Bahamas, and any U.S. territories, possessions and commonwealths (including American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands (collectively, the "NFL Game Pass Domestic Included Territories"): includes access to live and archived video of NFL preseason games, archived video of regular season and post-season games);

(c) NFL Network Online (access to live online video streaming of NFL Network)

((a) - (c) collectively, the "Subscription Products");

(d) NFL Network and NFL RedZone Authentication Products (access to live online streaming of NFL Network and NFL RedZone available to customers who subscribe to NFL Network and NFL RedZone with certain authorized television providers) (the "Authentication Products", and together with the Subscription Products, the "Products"); and

(e) NFL Mobile and other NFL mobile applications.

We have contracted with a third party (currently NeuLion, Inc.) to operate some of the above listed Subscription Products, ((a) - (d)), on our behalf.

1. Access to the Subscription Products and Authentication Products

Access to certain of the Subscription Products is limited to residents of certain geographical territories, as follows:

(a) NFL Game Pass (International) is only available to users located outside of the NFL Game Pass International Excluded Territories. You are not authorized to use NFL Game Pass (International) if you are located in any of the NFL Game Pass International Excluded Territories, and you agree not to access or attempt to access NFL Game Pass International from any of the NFL Game Pass International Excluded Territories.

(b) NFL Game Pass (Domestic) is only available to users within the NFL Game Pass Domestic Included Territories. You are not authorized to use NFL Game Pass (Domestic) if you are located outside of any of the NFL Game Pass Domestic Included Territories, and you agree not to access or attempt to access NFL Game Pass (Domestic) from any territory outside of the NFL Game Pass Domestic Included Territories.

(c) NFL Network Online is only available to users located outside the United States, Canada, Mexico, and any U.S. territories, possessions and commonwealths (including American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands (collectively, the "NFL Network Online Excluded Territories"). You are not authorized to use NFL Network Online if you are located in any of the NFL Network Online Excluded Territories, and you agree not to access or attempt to access NFL Network Online from any of the NFL Network Online Excluded Territories.

(d) NFL Mobile is available to all mobile users on a cross-carrier basis. However, certain content contained in the NFL Mobile application shall be exclusive to Verizon Wireless customers and/or within select countries.

(e) the Authentication Products are only available in the United States to subscribers of NFL Network and/or NFL RedZone who have an account in good standing with an authorized distributor of NFL Network and NFL RedZone.

2. Registration, Username, Password, Security

(a) Registration. Registration is required for the use of the Products. We will not grant any user access to the Products unless he or she has completed the necessary registration and paid the fees, if any, associated with access to such Products.

(b) Username and Password. Your username and password will be your identity for purposes of accessing the Products.

3. Special Terms and Conditions Applicable to Subscription Products

We reserve the right to modify the price of any Subscription Product. We are not responsible for any error in copy or images relating to any Subscription Product. The specific Subscription Products and range of payment options (e.g., season, monthly) offered each NFL season may change in our sole discretion.

In order to purchase a Subscription Product, you may be required to provide complete and accurate personal information, including, without limitation, your name, address, telephone number, e-mail address, credit card information and billing address. Our Privacy Policy explains how such information collected via the Site may be used by us. Your ability to purchase Subscription Products is subject to limits established by your credit card issuer. You must notify us immediately of any change in your credit card information, including any change to your home address. By utilizing a credit or debit card for purchase of any of the Products offered for purchase through the Site, you authorize us to charge such card on a periodic basis as specified in the amount described on the applicable Subscription Product purchase path(s).

Billing and Automatic Renewal Policies for Certain Subscription Services

(a) For Subscription Products billed on a seasonal or annual basis (e.g., NFL Game Pass (International) - Season Plus Subscription NFL Game Pass (Domestic) - Season Plus Subscription)), the term begins when you purchase and ends before the start of the following year's NFL Preseason (approximately July 31), with one-time billing immediately following your purchase. If you elected to pay in monthly installments, you agree to pay the total cost during the term of the Subscription Product you selected in the number of equal installments identified during your purchase. The first installment will be billed immediately upon your subscription and the remaining number of installments will be billed on a monthly basis thereafter until your total subscription price has been paid. If you cancel your Subscription Product before making all of the installment payments, you agree to pay the remaining unpaid balance of the Subscription Product you selected. Unless you elect not to participate in the auto-renewal option, your seasonal subscription will automatically renew on approximately August 1 of the next year at either the previous year's U.S. Dollar full season rate for the applicable Subscription Product or the current year's U.S. Dollar full season rate for the applicable Subscription Product, whichever is lower, for the entire NFL Regular Season (notwithstanding any lesser amount that you may have paid as a result of subscribing to the Subscription Product after the start of the NFL Regular Season for the previous year or because of changes in currency exchange rate). However, if the NFL has set a price in your local currency, you will be renewed at the previous year's local currency full season rate for the applicable Subscription Product or the current year's local currency full season rate for the applicable Subscription Product, whichever is lower, for the entire NFL Regular Season (notwithstanding any lesser amount that you may have paid as a result of subscribing to the Subscription Product after the start of the NFL Regular Season for the previous year).

To cancel the annual automatic renewal feature visit the following:

Game Pass (International)
Visit the FAQ page and contact support via "Submit a Request" in the upper-right corner of this page.

Game Pass (Domestic)
Visit the My Account page after your 7 day free trial has expired or visit the FAQ page and contact support via "Submit a Request" in the upper-right corner of this page.

(b)Your access may start with a select amount of time in which you may use the Subscription Product for free (the "Free Trial") depending on certain promotions which may or may not be offered during the season. Subscription Products that start with a Free Trial will be subject to all applicable fees following completion of the Free Trial unless you cancel your order in accordance with the applicable instructions.

For NFL Game Pass (International):

To learn more about NFL Game Pass (International), visit the FAQ page

If you wish to cancel your free trial within the 7-day window, please visit the "My Account" page (desktop and mobile web only) and press "Cancel Subscription" in the center of the page. You may also cancel your trial by contacting contact customer support via "Submit a Request" in the upper-right corner of this page.

For NFL Game Pass (Domestic):

To learn more about NFL Game Pass (Domestic), visit the FAQ page

To cancel your Free Trial during your 7 day trial, please visit your My Account Page. To contact Customer Support click on the "Submit a Request" link.

(c) Unless you elect not to participate in the auto-renewal option, if you subscribed to the 2015 Game Pass International Season or Follow Your Team subscriptions, you will be auto-renewed and upgraded in the 2016 NFL Season for Game Pass International Season Plus at the 2015 U.S. Dollar (or local currency, as applicable) full season rate that you paid for Season or Follow Your Team (as applicable). Following the 2016 NFL season, unless you elect not to participate in the auto-renewal option, you will be renewed for Game Pass International Season Plus in accordance with the pricing set forth in (b) above.

The following section only applies to users in France:

Article L. 215-1: For fixed-term service contracts concluded with a tacit renewal clause (auto-renewal), the professional service provider (NFL) must inform the consumer of its right to reject the renewal (notwithstanding the tacit renewal clause). The notice must be given in writing, by sending a personalized letter or e-mail and provided at the earliest three months and at the latest one month before the end of the renewal period. This information should be delivered in clear and understandable terms and should state, in a highlighted box, the deadline the consumer has for informing the provider of the non-renewal.

If this information is not sent to the consumer in accordance with the provisions of the above paragraph, the consumer can terminate the contract free of charge, at any time with effect from the date of renewal. In such event, any advance payments made in respect of the period after the date of tacit renewal or, in the case of contracts of an indefinite term, after the date of conversion to an indefinite term (following expiry of the initial fixed term), are to be reimbursed within a period of thirty days starting from the date of termination, net of amounts corresponding to the execution of the contract until the date of termination. The provisions in this article apply without prejudice to any other specific rules regarding consumer information to which certain contracts are legally subject.

Article L. 215-2 : The provisions of this chapter are not applicable to operators of drinking water and sanitation services.

Article L. 215-3 : The provisions of this chapter are also applicable to contracts concluded between professionals and non-professionals.

Article L.241-3: Should there be a default in reimbursement from the provider under the conditions provided in article L. 215-1 of the Consumer Code, the amounts due shall be subject to interest paid at the effective legal rate.

(d) In order to provide the highest customer satisfaction possible, we will refund the purchase price paid for any Subscription Product, as follows:

  • If you have purchased anything other than a Weekly, Playoff or a Super Bowl Subscription to a Subscription Product (e.g., Season Plus Subscription, Monthly Subscription) and:

    • your access to such Subscription Product is cancelled by you within (1) three (3) days of the purchase date for any purchase made following a free trial of such Subscription Product, or (2) seven (7) days of the purchase date for any purchase made without a free trial, we will make a reasonable effort to refund to the payment method (e.g., to your credit card) you used to subscribe to such Subscription Product an amount equal to the total amount you paid for access to the Subscription Products in the current term of your subscription. If your access to such Subscription Product is cancelled by you after the time period specified above, you will not be eligible for a refund.

    • your access to the Subscription Product is cancelled by us at any time, we will make a reasonable effort to refund to the payment method (e.g., to your credit card) you used to subscribe to such Subscription Product a prorated amount equal to the total amount you paid for access to the Subscription Product in the current term of your subscription times the fraction of the term of your subscription that remains on the date of termination, except if we allege that you have violated the Terms of Use, in which case you will not be eligible for a refund.

  • If you have purchased a Weekly, Playoff or Super Bowl Subscription to any Subscription Product you will not be entitled to any refund if your access to the Subscription Product is terminated or you cancel the Subscription Producer.

  • If you have purchased a Season Plus Subscription and have enrolled in the automatic renewal feature and your access to such Subscription Product is cancelled by you within fourteen (14) days of the automatic renewal date, we will make a reasonable effort to refund to the payment method (e.g., to your credit card) used to subscribe to such Subscription Product an amount equal to the total amount you paid for access to the Subscription Product in the current term of your subscription.

  • If you made an in-app purchase in the NFL Mobile or NFL Game Pass applications, you may be able to obtain a refund from the online store where you made your purchase in accordance with the refund policies of that store.

  • If we are unable to post a refund to your credit card, including because your credit card account is closed or otherwise unavailable when we attempt to post the refund, or if we allege that you have violated the Terms of Use, you agree that you will forfeit the amount due to you (if any) under this paragraph. Please note that we may not be able to post refunds for subscriptions that are paid for through the use of "single use" credit card numbers or similar "disposable" payment methods. We recommend that you do not use these payment methods to pay for your subscription to the Subscription Product; if you choose to use them despite our recommendation, you do so at the risk that we may not be able to provide you with a refund under this paragraph.

Our reasonable effort to provide you with a refund, as described above, will be your exclusive remedy if you or we terminate your access to the Subscription Products, including in the event that you claim we breached our obligations to you.

By accepting this Agreement, you agree that we may notify you about changes to prices and/or the Subscription Products by sending an e-mail message to your e-mail address on file with us and by publishing such notices from time to time on the informational page(s) of the Site. It is your responsibility to notify us of any change in your e-mail address by logging in to the Site and using the online account management tool. If your e-mail service includes functionality or software that catalogues your e-mails in an automated manner, it is your responsibility to ensure that those e-mails we send to you reach your inbox, either by routinely monitoring your bulk, junk and/or spam e-mail folders or by adding us to your address book or safe senders list.

4. Availability

The availability of the Subscription Products may be affected by a variety of factors, including game delays or cancellations, application of the National Football League's broadcast policy (which prohibits broadcast of football games under certain circumstances and in certain areas), technical problems or network delays, program rescheduling, or other reasons. In addition, please note that the content accessible via the Products may vary based on your geographic location. You agree that we are not obligated to provide you with any specific content under this Agreement.

5. Termination

You may request that we terminate your access to any Subscription Product by contacting NFL Digital Care here:

If your access to a Subscription Product has been terminated, you may be entitled to a refund as set forth in Section 3 above.