Frequently Asked Questions
NFL.com Fantasy Questions
For users inquiring about NFL.com Fantasy Football, please visit the Fantasy Help section here.
What are HQ videos?
HQ videos are videos with higher picture quality. In order to view HQ videos, Akamai NetSession must be installed on your computer. To download Akamai NetSession, please click here. To learn more about Akamai NetSession, please visit the FAQ and Technical Info pages.
Note: If you have Akamai NetSession and are not seeing higher picture quality, you may not have a fast enough internet connection.
How can I access my account information?
To view or change your account information, please click here
Where is the National Football League office located?
National Football League
345 Park Avenue
New York, NY 10154
Where can I purchase tickets to NFL games?
Tickets for all 32 NFL teams can be purchased by visiting our Tickets page. You can click on the team links to buy tickets online or call the team ticket offices at the numbers listed.
How can I buy Super Bowl XLVIII tickets?
The demand for tickets to the Super Bowl greatly exceeds the supply. The majority of tickets are allotted to the two participating teams, and to a lesser extent through each of the other NFL teams. Remaining tickets for the general public are made available through a random drawing. There is no other means for the general public to purchase tickets. The NFL does not sell tickets to travel or ticket agents.
Entries for the random drawing are accepted between Feb. 1 and June 1 of the year preceding the game in question. All ticket requests must be sent via certified or registered mail. Those selected in the random drawing will have the opportunity to purchase two tickets.
Requests for Super Bowl XLVIII, to be played Feb. 2014 at MetLife Stadium in the NY/NJ area, will be accepted beginning Feb. 1, 2013 until June 1, 2013. Your request for admittance into the drawing should include Full Name, address, city, state, zip, phone, and email. They should be sent to:
Super Bowl Random Drawing
P.O. Box 49140
Strongsville, OH 44149-0140
Please note that only one request per address is accepted. All duplicate requests will be disregarded.
You will be notified via regular mail in late October / early November as to the status (win or lose) of your eligibility to purchase Super Bowl tickets.
Entries for the Super Bowl ADA random drawing are accepted between Feb. 1 and Sept. 1 of the year preceding the game in question. All ticket requests should be sent via certified or registered mail. Those selected in the random drawing will have the opportunity to purchase one (1) wheelchair and one (1) companion ticket.
Please be advised that only individuals who have a disability which requires them to sit in designated wheelchair and companion seats will be allowed to use these two (2) tickets. Please also be advised that the NFL reserves the right to take appropriate legal action against individuals who fraudulently obtain any wheelchair and companion seats.
Your request for admittance into the drawing should include Full Name, address, city, state, zip, phone, and email. They should be sent to:
Super Bowl ADA Random Drawing
345 Park Avenue
New York, NY 10154
Please note that only one request per address is accepted. All duplicate requests will be disregarded.
You will be notified via regular mail in late October / early November as to the status (win or lose) of your eligibility to purchase Super Bowl tickets.
Make sure your tickets are Official Super Bowl Tickets!
Super Bowl tickets are the Holy Grail for die-hard NFL football fans. To help eliminate the sale of fake tickets the NFL has incorporated several security devices built into official Super Bowl tickets. Some of the overt security devices include holograms, custom laser cutouts, thermachromic ink and a specially-made gloss varnish. A counterfeit ticket may be missing one or even several of these or other security features. The NFL also provides you with a secure, official resale marketplace to purchase your Super Bowl tickets, the NFL Ticket Exchange. Buying online from a non-NFL affiliate may be risky since there is no way of knowing if a ticket is real until game time. Even if a ticket looks real, it may be one that has been reported lost or stolen, which means the person holding it will not be granted entry into the stadium.
What does the green dot on the back of the quarterback's helmet mean?
The green dot signifies a helmet with a communication device for receiving plays from the sideline. Only quarterbacks may wear them, and only one player with such a helmet may be on the field at a given time. A backup quarterback entering the game while the starting quarterback remains on the field must wear an alternate helmet without a radio device.
Where can I find NFL gear for sale?
The NFL Shop has all the gear you could ever want. It is linked from the left navigation section of most pages on the site.
Have a question about NFLShop.com? Looking for a particular product? Have a question regarding an order? Send an email to customer_service@nflshop.com or go to NFL Shop for more help.
NFL Sunday Ticket
Which NFL games are you going to watch this Sunday? You make the call -- with NFL SUNDAY TICKET. Follow your favorite team and catch the most exciting match-ups all season long. It's the biggest selection of games available anywhere. (Subject to local blackout rules.)
For complete NFL Sunday Ticket information, click here!
NFL.com Audio Pass
For frequently asked questions regarding NFL.com Audio Pass, the NFL subscription audio service, please click here.
How do I find news on my favorite team?
Every NFL team has its own website. Click on the team logos at the top of our homepage, or just click on your favorite team's name in the following list to jump to their site:
Where can I find an explanation of the NFL quarterback rating formula?
The NFL rates its passers for statistical purposes against a fixed performance standard based on statistical achievements. All the criteria and the formula for figuring out a quarterback's rating are collected on the NFL quarterback rating formula page.
How do I figure out the NFL's tie-breaking procedures for playoffs and regular-season schedules?
The official procedures used to break standings ties for postseason playoffs and to determine regular-season schedules are listed on the NFL tie-breaking procedures page.
How do I find stats for my favorite players?
For a particular player, you can check his player page. That can be found via either the Players Index or the team's roster or depth chart.
Where do I look to see if my team will be on television or the radio?
Check out the weekly schedule which lists every game and the broadcast partner assigned to televise a particular matchup.
Where can I find information of the Pro Football Hall of Fame?
There is a direct link to the Pro Football Hall of Fame's website in the scroll box in the left navigation of every page on the site.
Are statistics in the Gamebooks official?
No. Gamebooks are prepared on site at each game using data available immediately following the completion of a game. They are intended to provide a snapshot of the game's action and are not updated after stats are made official on Monday mornings. Please note that scoring decisions made on game days are reviewed and frequently adjusted before becoming official. See the Stats section of the site or a player's player page to find official statistics.
I have a great idea for an NFL Licensed Product. Where can I find information on obtaining an NFL license?
For information on obtaining a license to produce NFL merchandise please go to www.nfl.biz. Or to hear this information, please call 212-450-2780.
How can I learn more about how the NFL is governed?
You can read more about how the NFL is governed in our Constitution and Bylaws (PDF).
How can I become an NFL official?
Here are the basic requirements necessary to qualify as an official in the National Football League:- We expect our candidates to have a minimum of 10 years of experience in officiating football, at least five of which have been on a varsity collegiate or other minor professional level.
- Our candidates must be in excellent physical condition and belong to an accredited football officials association or have previous experience in football as a player or coach.
- Each applicant is requested to furnish us with a detailed copy of his or her your collegiate officiating schedule for the past three seasons, listing dates, schools, location of games, and positions worked.
If you meet all of the above requirements, please submit all the requested information to:
NFL Officiating
345 Park Avenue
New York, NY 10017
I have heard that the NFL offers a program for aspiring player agents. How can I enroll in this?
The agent certification program is sponsored by the NFL Players Association, not the NFL. You can contact them at NFLPA, 2021 L St. NW, Washington, DC 20036; phone (202) 463-2200.
How can I get a job with an NFL team?
To view, apply and be notified of the best positions with an NFL team check out our NFL Team Jobs website!
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