Frequently Asked Questions
Fantasy Game Questions
For users inquiring about our fantasy games, please follow the directions below:
Login to your team or league, then click on "Help" from the area that you require assistance (Ex: Standings, Rosters, Transactions, etc.). Initially, you will be presented answers related to the page from which you accessed the Help Center. You may refine your search of the knowledge base by entering your exact question in the "Search Text" box. Should our Knowledgebase not have the answers that you require, you can contact us directly by clicking the "Ask a Question" button at the top of the Help Center. Then, submit your question using the form provided.
Following this procedure helps us identify you, your team and/or your league. It also provides us with valuable diagnostic information that enables us to more efficiently serve your specific computer's configuration.
Our response to your inquiry will be delivered to the email address we have on file in your account. Many email programs have SPAM filters that may prevent the delivery of our responses. To eliminate this problem, you may use the MAIL CENTER, which is the best place to manage all correspondence with our support department. Simply click the Mail Center tab above to add information to or cancel your question. All of your questions and the support team’s responses can be reviewed at any time by accessing Help -- Mail Center -- and clicking Questions.
If you have tried the online ID and Password retrieval utilities located on the fantasy homepage, but have been unable to acquire your necessary login information, please review the following:
To receive further assistance please e-mail our customer service department at password@nfl.com with Subject: Password Help. Provide the following information in the Body of your e-mail:
- Login ID
- First Name
- Last Name
- Registered E-mail Address
- Zip Code
- Date of Birth
How can I access my account information?
To view or change your account information, please click here
Where is the National Football League office located?
National Football League
280 Park Avenue
New York, NY 10017
Where can I purchase tickets to NFL games?
Tickets for all 32 NFL teams can be purchased by visiting our Tickets page. You can click on the team links to buy tickets online or call the team ticket offices at the numbers listed.
How can I buy Super Bowl tickets?
The only method the NFL has to distribute tickets to the public is through a random drawing. There is no other way for the general public to purchase tickets. The NFL does not sell tickets to travel or ticket agents.
Entries for the random drawing are accepted between Feb. 1 and June 1 of the year preceding the game in question. All ticket requests must be sent via certified or registered mail. Those selected in the random drawing will have the opportunity to purchase two tickets.
Requests for Super Bowl XLII, to be played Feb. 3, 2008 in Glendale, Ariz., will be accepted beginning Feb. 1, 2007. They should be sent to:
Super Bowl Random Drawing
P.O. Box 49140
Strongsville, OH 44149-0140
Please note that only one request per address is accepted. All duplicate requests will be disregarded.
What does the green dot on the back of the quarterback's helmet mean?
The green dot signifies a helmet with a communication device for receiving plays from the sideline. Only quarterbacks may wear them, and only one player with such a helmet may be on the field at a given time. A backup quarterback entering the game while the starting quarterback remains on the field must wear an alternate helmet without a radio device.
Where can I find NFL gear for sale?
The NFL Shop has all the gear you could ever want. It is linked from the left navigation section of most pages on the site.
Have a question about NFLShop.com? Looking for a particular product? Have a question regarding an order? Send an e-mail to customer_service@nflshop.com or go to NFL Shop for more help.
NFL Sunday Ticket
Which NFL games are you going to watch this Sunday? You make the call -- with NFL SUNDAY TICKET. Follow your favorite team and catch the most exciting match-ups all season long. It's the biggest selection of games available anywhere. (Subject to local blackout rules.)
In the U.S., NFL SUNDAY TICKET is only available on satellite TV. All you need to bring the best NFL matchups out of the sky and into your home or restaurant is an 18-inch small dish via DIRECTV.
For complete NFL Sunday Ticket information, click here!
NFL.com Fantasy Football
For questions, concerns or help related to your fantasy team (or league), please utilize the "HELP" tab within the game.
NFL.com Field Pass
For frequently asked questions regarding NFL.com Field Pass, the NFL subscription audio service, please click here.
How do I find news on my favorite team?
Every NFL team has its own web site. Click on the team logos at the top of our homepage, or just click on your favorite team's name in the following list to jump to their site:
Where can I find an explanation of the NFL quarterback rating formula?
The NFL rates its passers for statistical purposes against a fixed performance standard based on statistical achievements. All the criteria and the formula for figuring out a quarterback's rating are collected on the NFL quarterback rating formula page.
How do I figure out the NFL's tie-breaking procedures for playoffs and regular-season schedules?
The official procedures used to break standings ties for postseason playoffs and to determine regular-season schedules are listed on the NFL tie-breaking procedures page.
How do I find stats for my favorite players?
For a particular player, you can check his player page. That can be found via either the Players Index or the team's roster or depth chart.
Where can I find official NFL records and rules?
There is an Official NFL Record and Fact Book area linked from the "Inside the Numbers" section of the History Index. The Record and Fact Book is divided into three sections — Records, History and Rules. The Record Section is divided into Individual, Defensive and Team records. All the official NFL rules are located on the Digest of Rules Page within the section. The Record and Fact Book is produced by the Publishing Group of the National Football League and is available in bookstores everywhere.
How do I find audio and video clips from games?
Multimedia clips can be found in a variety of places on the site, including the NFL Films Index, team theaters, team pages, game recaps and inside stories.
For a compilation of all the game highlights from a given week, check the Multimedia archive. The current week's clips will be found there, as will past clips.
For clips from a specific team, you are best served looking on that team's theater page. It can be found in the top navigation of that team's index page or from the top of the NFL Films Index in the pull-down menu. Clips are arranged by week and/or game in the team theater.
Where do I look to see if my team will be on television or the radio?
Check out the weekly schedule which lists every game and the broadcast partner assigned to televise a particular matchup.
Where can I find information of the Pro Football Hall of Fame?
There is a direct link to the Pro Football Hall of Fame's web site in the scroll box in the left navigation of every page on the site.
Are statistics in the Gamebooks official?
No. Gamebooks are prepared on site at each game using data available immediately following the completion of a game. They are intended to provide a snapshot of the game's action and are not updated after stats are made official on Monday mornings. Please note that scoring decisions made on game days are reviewed and frequently adjusted before becoming official. See the Stats section of the site or a player's player page to find official statistics.
I have a great idea for an NFL Licensed Product. Where can I find information on obtaining an NFL license?
For information on obtaining a license to produce NFL merchandise please go to www.nfl.biz. Or to hear this information, please call 212-450-2780.
How can I become an NFL official?
Here are the basic requirements necessary to qualify as an official in the National Football League:- We expect our candidates to have a minimum of 10 years of experience in officiating football, at least five of which have been on a varsity collegiate or other minor professional level.
- Our candidates must be in excellent physical condition and belong to an accredited football officials association or have previous experience in football as a player or coach.
- Each applicant is requested to furnish us with a detailed copy of his or her your collegiate officiating schedule for the past three seasons, listing dates, schools, location of games, and positions worked.
If you meet all of the above requirements, please submit all the requested information to:
NFL Officiating
280 Park Avenue
New York, NY 10017
I have heard that the NFL offers a program for aspiring player agents. How can I enroll in this?
The agent certification program is sponsored by the NFL Players Association, not the NFL. You can contact them at NFLPA, 2021 L St. NW, Washington, DC 20036; phone (202) 463-2200.
How can I get a job with an NFL team?
To view, apply and be notified of the best positions with an NFL team check out our NFL Team Jobs website!
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